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FAQ

  1. FAQ in a nutshell

  2. How do I send in proof of my academic status?

  3. When will my order ship?

  4. How much will the shipping cost?

  5. What is Academic Software? Why is the price so low?

  6. I am not a student, faculty or staff. Can I buy for someone else?

  7. How can I know if I qualify?

  8. How and when should I send the proof of qualification?

  9. Do part-time students qualify? I am just taking a few continuing education classes in a college/university, do I qualify?

  10. Are there any features missing in Academic Software? What are the fundamental differences between Academic Software and regular retail software?

  11. Can I buy multiple copies of the same software?

  12. What is your return policy?

  13. What is your privacy policy?

  14. Do you have a physical store location? Where are you located?

  15. Can I buy software online and pick it up in your store?

  16. What if I have more questions?

FAQ in a nutshell:

Our store has specialized in Academic Software since 1995.  All of the software products advertised on our website are "academic versions" unless the product description states explicitly that it is non-academic.   

Academic versions of software, specially priced for qualifying users, are not intended for commercial use.  Academic versions are made available by the manufacturers and are fully licensed and delivered in factory-sealed retail boxes. Different software manufacturers sometimes have different policies regarding who may qualify for their academic pricing.  Below you will find the specific qualifications from each manufacturer.  In general, however, students, teachers, schools, and staff at degree-granting educational institutions and employees of school districts generally may purchase academic versions. You will need to demonstrate the academic status of the software user (yourself, your school,your family member, your friend etc.). AFTER you place the order but BEFORE we can ship the product, you must e-mail, fax, or otherwise send us proof that the person or school qualifies to purchase the software. Image copies of current dated student ID, teacher ID and school staff ID are acceptable.  General steps to order software products are as follows:

  1. Find the software you need and determine if you can provide proof of qualification for the items chosen. (Please check question 4 of this FAQ for a general qualification table. You may also call us at 714-963-2332 or 877-762-7876 if you have questions)

  2. Place the order and obtain the order number. (Your order number and detailed information regarding how to send the proof of qualification will be displayed after successful payment).

  3. E-mail or fax the proof of academic status with your order number.

  4. We will verify your eligibility and ship the software to you.

How do I send in proof of my academic status?

Most students are able to go to their school's web site and view a listing of the classes they are enrolled in.  If that is the case with your school, just do the following:

  • Log into the school's site, go to the page that shows your classes
  • Take a screen shot of that page by pressing ALT-PRNT SCRN on your keyboard.  This is done by holding down the ALT key and then pressing PRNT-SCRN which is the key usually next to the F12 key or nearby it in the upper right part of your keyboard. 
  • Open Microsoft Word or whatever your word processing program is.
  • Hit CTRL-V by holding down the CTRL key and pressing the letter "e;V"e; at the same time.
  • Your screen shot will appear in the Word document.
  • Save the Word document with a file name containing your order number.  For example if your order number was 45667, then the file name would be 45667.doc or 45666.docx (if you have Word 2007).

When will my order ship?

  • Your order will ship as soon as you place your order and e-mail or fax in your student/teacher verification documentation (do this after you place the order).
  • Our daily shipping cutoff time is 2pm Pacific Standard Time Monday through Friday (excluding holidays).
  • Once you place your order and e-mail or fax in your student/teacher ID information, your discount academic software can show up at your door as soon as tomorrow if you chose overnight delivery.**
  • Saturday delivery is available at a higher rate than the Next-Day delivery price.  Please call if you want to choose the Saturday delivery option.
    ** Orders received before our shipping cut-off time of 2 pm Pacific Standard Time Monday through Friday will arrive on the next business day if you choose the Next-Day Delivery option (and if the day the order is placed is not a holiday and the next business day is not a holiday).  For example, with the Next-Day Delivery option, an order that is placed on Tuesday before 2pm will arrive Wednesday (if it is not a holiday).  An order placed after 2pm on Tuesday will ship Wednesday and arrive Thursday (if Thursday is not a holiday).  An order placed on Friday before 2pm will arrive Monday (if it is not a holiday).  Orders placed on Friday after 2pm will ship the following Monday (if that Monday is a holiday the order will ship on the next business day that is not a holiday).

    How much will the shipping cost?

  • To see exact rates for the different shipping options, enter the products you want in the shopping cart and then enter your ZIP code in the field below the cart. 
    For a typical order of one item, shipping costs are as follows:
  • Free USPS Media Mail shipping on items over $100.  Please note that this option takes up to 2 weeks for delivery and does not include tracking or insurance.  Orders under $100 cost $3 for this option.
  • $7 - Priority Mail takes around a week (exact delivery times are not promised or guaranteed).  No tracking or insurance is included.
  • $12.50 - Ground - Guaranteed for five (5) business days from the date we receive your verification documentation which you send after you place your order.  This option includes insurance and tracking information.
  • $30 - 2-Day Air - Guaranteed for two (2) business days from the date we receive your verification documentation which you send after you place your order.  This option includes insurance and tracking information.
  • $44 - 1-Day Air (Overnight) - Guaranteed for one (1) business day from the date we receive your verification documentation which you send after you place your order.  This option includes insurance and tracking information. 
  • PLEASE NOTE - THESE ARE ONLY ESTIMATES.  EXACT SHIPPING COSTS MAY BE OBTAINED BY ADDING THE ITEM(S) TO YOUR SHOPPING CART AND THEN ENTERING YOUR ZIP CODE. 

    What is Academic Software? Why is the price so low?

    Academic software is full version software with a special discount for academic users. When purchasing academic software, the customer must present proof of end user's academic status. In return, eligible customers enjoy a very low discounted price (20%~80% discount from commercial prices). Current students, teachers, school staff and educational institutions can prove their academic status by presenting dated proof of academic status.  Examples are a dated copy of student/teacher/staff picture ID, official class registration receipt, school pay stub or a letter with school letterhead that confirms the user's academic status. (Please refer to the general qualification table in question 4 of this FAQ.) Academic institutions and their departments may present an official letter as proof.

    Academic software products are fully licensed and will be delivered in factory-sealed retail boxes. You will be able to register the software with the software vendor and receive technical support from the software vendor support programs. The software products are not OEM copies and they are not downloadable from our website. Their features are IDENTICAL to their correspondent commercial version products unless explicitly stated in the product description.

    I am not a student, faculty or staff. Can I buy for someone else?

    Yes. You may pay for the software for a student, faculty or staff who qualifies the products you are buying, but you must provide proof of the end-user's academic software qualification before we can ship the products.

    How can I know if I am qualified to use the software?

    Please refer to the following table forgeneralinformation. Different software vendors may have special policies regarding qualification.Please read item description before you place your order.

    Eligible Candidates General Eligibility Enrollment Requirement Required Proof of Eligibility, Any ONE of the following. We may request additional proof of qualification when necessary: (Image Copy or Fax)
    K-12 Students Yes 

     

    Full-time
    • Official Report Card
    • Official Class schedule
    • Class Registration Receipt
    • Letter of enrollment from school on letterhead
    • Current Student ID card
    Higher Education (College, University) Students Yes Full-time

    Part-time

    • Dated current Student ID card
    • Registration Receipt
    • Class schedule
    • Letter of enrollment from school on letterhead
    Continuing Education Students who take classes in an accredited higher education institution (College or University) Yes Part-time
    • Dated Current Student ID card
    • Registration Receipt
    • Class schedule
    • Letter of enrollment from school on letterhead
    K-12/High school Teachers and Staff Yes

     

    Full-time

    Part-time

     

    • Current Faculty/Staff ID card
    • Letter of employment from school on letterhead
    • Copy of pay-stub (blot out pay amount)

     

    Higher Education Teachers and Staff Yes Full-time

    Part-time

    • Current Faculty/Staff ID card
    • Letter of employment from school on letterhead
    • Copy of pay-stub (blackout pay amount or other confidential information)
    Employees ofqualified school-ownedhospitals, museums and libraries. Yes Full-time
    • Current Faculty/Staff ID card
    • Letter of employment from the qualified institution
    • Copy of pay-stub (ink out pay amount)
    Schools (including individual departments) Yes Accredited and Degree-granting
    • Purchase Order
    • Letter of Authorization on school letterhead from school or department head
    Home Schools & Home School Students Yes

     

    Full-time and Home-School

    Official proof of membership in a recognized home school organization

    Private, non-accredited or non degree granting Training Institutions Not eligible N/A N/A

    How and when should I send the proof of qualification?

    You should send the proof of qualification AFTER you place the order together with your order number. After you successfully place the order, your order receipt will show up on the screen and a copy of it will automatically sent to your email address. The receipt will provide your order number and  a detailed description regarding what fax number and email address to which you may send the proof of eligibility. This is to ensure that you will have an order number to refer to when you send your proof.

    Do part-time students qualify? I am just taking a few continuing education classes in a college/university, am I qualified?

    Part-time students who take classes at accredited and degree-granting Universities and Colleges qualify for academic software. Please refer to the above table for detailed information.

    Are there any features missing? What are the fundamental differences between Academic Software and regular retail software?

    No. The features of academic software are identical to commercial version software. The fundamental difference is the software license, which states that the end user must be an academic user.

    Can I buy multiple copies of the same software?

    Yes.  If several students are purchasing together, you can save on shipping.

    What is your return policy?

    Please click here to go to our Return Policy page

    What is your privacy policy?

    Please click here to go to our privacy Policy page

    Do you have a physical store location? Where are you located?

    Yes. Our physical store is located at: 10885 Kalama River Ave. Unit H, Fountain Valley, CA 92708 (across the street from the Fountain Valley branch of Fry's Electronics)

    Can I buy online and pick up the software in your store?

    Yes. Please input a note when you place the order AND call us directly at 714-963-2332 to schedule an in-store pick-up.

    What if I have more questions?

    Please feel free to contact us:

    Phone: 714-963-2332, 877-762-7876 (Toll Free).

    Email: service@studentdiscounts.com

    Fax: 866-558-5608

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