We greatly value your business and want you to be happy with your purchase. For SPSS products we will gladly accept exchanges for a different version or license length up to 30 days after the date of delivery. We are committed to helping you run the software successfully on your computer. Just contact us for help if you are having problems. Refunds on unused license keys for SPSS software are available up to 30 days after your order date. Exchanges are available for used SPSS license keys.
For physically shipped software and other software products please contact us for returns questions. Shipping is not refundable. Defective items will be replaced with the same item up to 30 days after date of delivery. Please email or call us before making any returns. Any return whatsoever requires that you call for an RMA (Return Merchandise Authorization). No returns will be accepted without an RMA.
Please be very careful to inspect your order before you open the shrinkwrap or break any software seals. There are no returns on opened items even if the software was never installed.
If you would like your shipment to be insured, please choose a shipping option that includes insurance, such as our ground, 2-day, or Overnight shipping options. Free shipping and priority mail do not include shipping insurance and refunds are not available if your order is lost in transit.